Refund policy

Return & Refund Policy

At Find Vault 2.0, we want you to receive what you ordered in good condition. If something goes wrong, please contact us so we can help.

Change-of-Mind Returns

We do not accept returns or exchanges simply because you change your mind, no longer want an item, or ordered the wrong option. This does not affect any return or cancellation rights required by applicable law.

Please review the product description, dimensions, selected options, and delivery information before purchasing.

Damaged, Defective, Incorrect, or Misdescribed Items

If your item arrives damaged, is defective, is materially different from its description, or is not what you ordered, contact us through our Contact page as soon as reasonably possible.

Please include your order number, a description of the problem, and clear photos or a short video when possible. Keep the item and packaging while we review your request.

For a confirmed problem, we will arrange an appropriate resolution, such as a replacement at no additional cost or a refund. If we require the item to be returned because of a confirmed defect, damage, or our error, we will cover the necessary return shipping.

Missing Orders

If your order has not arrived after the estimated delivery window, or tracking says delivered but you cannot locate it, please contact us. We will investigate with the supplier or carrier and arrange a replacement or refund when the order is confirmed lost or undelivered.

Return Instructions

Contact us before sending any item back so we can provide the correct instructions and return address. Do not send items to the address on the package unless we instruct you to do so.

Refunds

We will notify you when a refund is approved and issued. Refunds are returned to the original payment method. Your bank or payment provider may take additional time to post the funds.

Your eligibility for a resolution under this policy does not depend on whether our supplier reimburses us.

Your Consumer Rights

Nothing in this policy limits rights or remedies you have under applicable consumer protection laws.